Cancellation Policy

We understand that plans can change. Because many of our products are custom made to your selected size, fabric, style, lining, and hardware options, cancellation eligibility depends on the product type and production status.

Please review the policy below before placing your order.

Standard Products

For products that are not made to order, you may request cancellation before the order has shipped or within 8 hours of payment confirmation, whichever comes first.

Once the order has been shipped and a tracking number has been issued, the order can no longer be cancelled.

Custom-Made Products

Custom-made products include, but are not limited to:

• Custom curtains and drapes
• Custom Roman shades
• Custom blinds
• Custom rods and tracks
• Products made to a selected size, fabric, lining, header, mount type, or control option

Custom orders may be cancelled within 8 hours of payment confirmation if production has not started.

After 8 hours, or once production has started, the order may no longer be eligible for full cancellation because materials may already have been prepared or cut.

If you request to cancel or make major changes after production has started, a 50% production fee may apply. This fee covers fabric cutting, labor, materials, and other production costs already incurred.

Orders that have already shipped cannot be cancelled.

Order Changes

If you need to change your order details, such as size, fabric, color, lining, header style, mount type, or shipping address, please contact us as soon as possible.

Changes requested within 8 hours of payment confirmation may be accepted if production has not started.

Changes requested after production has started may not be possible, or may require an additional fee depending on the production stage.

Samples

Fabric swatches, sample booklets, and sample products are final sale.

Samples are not eligible for cancellation, return, exchange, or refund once the order is placed.

Processing Fees

Each transaction may include payment processing fees charged by the payment platform. In some cases, a non-refundable processing fee of up to 7% may be deducted from cancelled orders.

If you have a valid reason for cancellation and the order has not entered production, please contact us. We will review your request and do our best to assist.

Shipped Orders

Once an order has been shipped, you will receive a shipping confirmation email with the carrier name and tracking number.

Shipped orders cannot be cancelled. If the product is eligible for return, please refer to our Return & Refund Policy after delivery.

How to Request a Cancellation

To request a cancellation, please contact our customer service team immediately with:

• Your order number
• The email address used to place the order
• The reason for cancellation
• Any requested order changes, if applicable

Email: support@missshade.com

Cancellation requests are not guaranteed until confirmed by our customer service team.