Warranty Information

Custom Shades, Made with Confidence

We stand behind the quality, materials, and craftsmanship of our custom shades. Each shade is made to order and carefully inspected before shipment. To give you added peace of mind, we offer limited warranty options for eligible shade products.

Warranty coverage may vary by product type, lift system, and the warranty option selected at checkout.

Warranty Options

1-Year Limited Warranty
Covers replacement parts for defective components caused by manufacturing defects under normal residential use.

3-Year Limited Warranty
Covers the full shade system. If a covered issue occurs within 3 years, we may repair or replace the defective system free of charge.

5-Year Limited Warranty
Covers the full shade system for extended protection. If a covered issue occurs within 5 years, we may repair or replace the defective system free of charge.

What Is Covered

This limited warranty covers manufacturing defects in materials, workmanship, and eligible operating components, including:

• Defective lift mechanisms
• Faulty cordless or corded operating systems
• Manufacturing issues with headrails or brackets
• Defects in assembly or construction
• Product failure under normal indoor residential use

If a product is confirmed to be defective, we will, at our discretion, provide replacement parts, repair the item, or replace the defective product or system.

What Is Not Covered

This limited warranty does not cover:

• Normal wear and tear
• Natural fading or color change caused by sunlight
• Fabric fraying, wrinkles, creasing, or loss of color intensity over time
• Damage caused by water, moisture, insects, pets, or improper cleaning
• Damage caused by misuse, accidents, improper handling, or excessive force
• Damage caused by incorrect measurement, installation, or mounting
• Damage caused by modifying, altering, or attempting to repair the product
• Deterioration of operating mechanisms from long-term use outside normal conditions
• Product obsolescence, discontinued styles, or changes in available materials
• Labor costs, installation costs, removal costs, or related service fees
• Returns or refunds based on fabric color, texture, or material preference after production

This warranty applies only to the original purchaser and is non-transferable.

Custom Product Notice

Because our shades are custom made to your selected size, fabric, lining, mount type, and control option, custom shades are generally not eligible for return due to preference-based reasons.

We strongly recommend ordering fabric swatches before placing a custom order to confirm color, texture, and light-filtering effect in your own space.

Proper Use & Care

To help maintain smooth operation and product longevity:

• Operate wider shades by pulling straight up and down from the center.
• Do not pull the shade at an angle.
• Do not apply sudden force.
• Do not allow the shade to drop abruptly.
• Follow all installation and care instructions provided with your product.
• Keep shades away from excessive moisture, direct contact with water, and harsh cleaning products.

Improper use, improper installation, or failure to follow care instructions may void warranty coverage.

How to Request Warranty Service

To submit a warranty claim, please contact our customer service team with:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the defective item
• Photos of the full installed shade and close-up images of the affected area

Email: support@missshade.com

Once we receive your request, our team will review the information and determine whether the issue is covered under the limited warranty. Approved claims may be resolved through replacement parts, repair, or product replacement at our discretion.

Important Note

This limited warranty is designed to cover defects in manufacturing, materials, and workmanship. It does not replace regular care, proper installation, or normal product maintenance. Final warranty eligibility is determined after review by our customer service team.