Return & Refund Policy

Our Commitment

We take great care in crafting custom curtains, shades, blinds, rods, and accessories to match the details provided in each order. Because many of our products are made to order, we encourage customers to review measurements, fabric selections, lining options, header styles, and product details carefully before placing an order.

If you experience an issue with your order, please contact our customer service team first. We will review your case and work with you toward a fair solution.

Can I Return My Order?

Custom-made products are generally not eligible for return or refund if they were made correctly according to the original order details.

This includes:

  • Custom curtains
  • Custom Roman shades
  • Custom blinds
  • Made-to-order rods and tracks
  • Custom-sized or personalized products

Sample items, including fabric swatches and sample booklets, are final sale and cannot be returned.

Ready-made products and ready-to-ship hardware may be eligible for return within 30 days of delivery if they meet the conditions listed below.

Non-Returnable Situations

Returns or refunds are not accepted for the following reasons:

  • Change of mind
  • Ordered the wrong item by mistake
  • Incorrect measurements provided by the customer
  • Product does not fit, but was made according to the order details
  • Color, texture, or fabric does not meet personal preference
  • Color variation caused by screen display, lighting, dye lots, or fabric batches
  • Color difference between fabric samples and finished products within a reasonable range
  • Color or shading difference caused by adding different linings
  • Blackout or shading level does not meet personal expectations
  • Curtains feel heavier or lighter than expected
  • Minor wrinkles or creases caused by packaging or transit
  • Delivery takes longer than expected
  • Product quality or style does not match subjective expectations
  • Clearance, final sale, or “no return” items
  • Products that have been installed, used, washed, altered, or damaged after delivery

Size Tolerance

All custom products are handmade and may have slight measurement variations. These are considered normal and are not treated as defects.

Typical accepted tolerances include:

  • Drapery length: within approximately ±1 inch
  • Roman shades, inside mount: width within approximately ±3/16 inch; height within approximately 1 inch
  • Roman shades, outside mount: width within approximately ±3/8 inch; height within approximately 1 inch

If your item is made within the accepted tolerance range, it is not eligible for return or refund due to size.

Returnable Situations

We accept return, repair, remake, or replacement requests when the issue is caused by our production error or product defect, including:

  • We made the wrong item
  • Wrong size produced outside the accepted tolerance range
  • Wrong fabric, color, header, lining, or control option used
  • Product is significantly different from the confirmed order details
  • Item arrives damaged or broken
  • Missing parts or incorrect hardware included
  • Manufacturing defect affecting normal use

For eligible custom products, we may repair, remake, replace, or request that the original product be returned. The final solution will be determined after review.

Ready-Made Products & Hardware Returns

Ready-made products and ready-to-ship hardware may be returned within 30 days of delivery only if:

  • The item is unused, uninstalled, unwashed, unaltered, and in original condition
  • The item is returned with original packaging, tags, parts, and accessories
  • The return request is approved by our customer service team before shipment

Unauthorized returns may be refused.

Return Time Limit

All return or issue requests must be submitted within 30 days of the delivery date shown in the tracking information.

For damaged, missing, or incorrect items, please contact us as soon as possible after delivery and provide clear photos or videos. Late requests may be declined.

How to Start a Return or Claim

Please email our customer service team with:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product
  • Photos of the packaging, shipping label, and damaged area if applicable
  • Measurements shown with a metal tape measure, if the issue is size-related

Email: support@missshade.com

Please do not send any items back before receiving return approval and return instructions.

Return Shipping Fees

Return shipping responsibility depends on the reason for the return.

If the issue is caused by our mistake or a confirmed manufacturing defect, we will provide a suitable solution, which may include repair, replacement, remake, or reimbursement of approved shipping costs.

If a return is approved for any other eligible reason, the customer may be responsible for return shipping costs. Original shipping, handling, packing, and service fees may be deducted from the refund.

Refunds

Once your approved return is received, we will inspect the item to confirm that it meets the return conditions. If approved, the refund will be issued to the original payment method.

Refund processing usually takes 3–5 business days after inspection. Your bank or payment provider may require additional time for the refund to appear.

Prior purchases are not eligible for price adjustments, discount refunds, or promotional reimbursement.

Exchanges

For damaged, defective, or incorrectly made items, we may offer an exchange or replacement. Exchanges must match the original order details, including size, fabric, color, lining, header style, mount type, and control option.

Lost or Delivered Packages

If your package is lost in transit, please contact us and we will work with the carrier to investigate. If the package cannot be located after the carrier investigation, we may arrange a replacement.

If tracking shows that the package was successfully delivered to the correct address, we are generally unable to issue a refund or replacement. Please check around your property, with neighbors, and with your local carrier before contacting us.

Damaged or Missing Items

If your order arrives damaged or with missing items, please keep all original packaging and contact us promptly with photos of:

  • Outer packaging
  • Inner packaging
  • Shipping label
  • Damaged product or missing parts

Please do not discard packaging until the issue is resolved, as the carrier may require inspection.

Custom Product Notice

Custom curtains, shades, blinds, and made-to-order hardware are produced specifically for your windows and selected preferences. For this reason, they cannot be resold and are not eligible for standard return based on preference.

We strongly recommend ordering fabric swatches or sample booklets before placing a custom order to confirm color, texture, and light-filtering effect in your own space.

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