Shipping Policy

Thank you for shopping with us. We are committed to making your custom window treatment experience smooth from order placement to delivery. Please review our shipping policy below before placing your order.

Order Processing & Production Time

Most of our products are custom made to order. Production time begins after your order details, measurements, fabric, lining, header style, and shipping address are confirmed.

Estimated production times:

  • Custom curtains and drapes: 7–10 business days
  • Custom shades and blinds: 7–15 business days
  • Custom rods, tracks, and hardware: 3–7 business days
  • Fabric swatches: 2–6 business days

During peak seasons, holidays, or promotional periods, production may take longer than usual.

Estimated Delivery Time

Estimated shipping time depends on the shipping method, destination, package size, and carrier.

Standard shipping: approximately 14–25 business days
Expedited shipping: approximately 4–10 business days after dispatch
Fabric swatches: approximately 2–6 business days

The delivery time shown on our website is an estimate only. If you need your order by a specific date, please contact our customer service team before placing your order so we can help confirm the best shipping option.

Shipping Destinations

We ship to most countries and regions worldwide. Available shipping options and delivery times may vary depending on your destination.

If your location is not available at checkout, please contact us for assistance.

Shipping Fees

Shipping fees are calculated based on order value, product type, destination, package weight, and shipping method.

For standard shipping:

  • Orders under $200: $22.90
  • Orders from $200 to $299.99: $17.90
  • Orders of $300 or more: free standard shipping

Expedited shipping may be available for an additional fee. The exact rate will be shown at checkout when available.

Fabric swatches may ship separately from custom products and may have a separate shipping fee.

Shipping Carriers

We work with trusted carriers such as FedEx, UPS, DHL, USPS, and other regional delivery partners. The carrier is selected based on destination, package size, service availability, and delivery efficiency.

We are unable to guarantee a specific carrier for every order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with the carrier and tracking number.

Please allow 24–48 hours for tracking information to update after the package is picked up by the carrier.

Address Changes

Please review your shipping address carefully before placing your order.

Once an order has entered production or has been picked up by the carrier, we may not be able to change the shipping address. If you notice an address error, contact us as soon as possible.

We are not responsible for delayed, lost, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

Duties, Taxes & Customs Fees

International orders may be subject to import duties, VAT, customs fees, brokerage fees, or local taxes. These charges are not included in our product prices or shipping fees unless clearly stated at checkout.

Any duties, taxes, or customs-related charges are the responsibility of the customer and are determined by the customs authority of the destination country.

Customs processing may also cause delivery delays beyond our control.

Multiple Packages

Large orders, oversized items, rods, tracks, hardware, and swatches may ship in separate packages. Packages may arrive on different days even if they are part of the same order.

Please check all tracking numbers before reporting missing items.

Delayed Shipments

Shipping delays may occur due to customs inspections, weather conditions, carrier disruptions, holidays, remote delivery areas, incorrect addresses, or other circumstances outside our control.

We will do our best to assist, but we are not responsible for delays caused by carriers or customs authorities.

Missing or Damaged Packages

If your package arrives damaged, missing items, or appears to have been opened during transit, please contact us promptly.

Please provide:

  • Your order number
  • Photos of the outer packaging
  • Photos of the shipping label
  • Photos or videos of the damaged item
  • A description of the missing or damaged product

Please keep all original packaging and products in their received condition until the issue is resolved. The carrier may require the packaging for inspection.

Damage or missing-item claims should be reported within 48 hours of delivery. Late reports may be difficult for the carrier to verify and may not be eligible for resolution.

Delivered But Not Received

If tracking shows that your package was delivered but you cannot locate it, please first check around your property, mailbox, front desk, parcel locker, neighbors, or local carrier office.

If the package is still missing, contact the carrier directly to open an investigation, then contact our customer service team with your order number and case details.

We are generally unable to issue refunds or replacements for packages marked delivered to the correct shipping address.

Contact Us

If you have any questions about shipping, delivery timing, or tracking, please contact our customer service team.

Email: support@missshade.com

Please include your order number whenever possible so we can assist you faster.

Contact Us